Refund Policy

Last updated: 6 July 2026

We want you to be happy with the Service, so we offer a30-day money-back guarantee on new paid subscriptions.

1. 30-day money-back guarantee

If you're not satisfied with your GroomSync subscription, you can request a full refund within 30 days of the initial purchase date. This applies to your first purchase of a monthly or yearly plan.

2. How to request a refund

Payments are processed by Stripe. To request a refund, email us at support@groomsync.com.au with the email address on your receipt and we'll process it directly to your original payment method.

3. Cancellations

You can cancel your subscription at any time from your billing page. Cancellation stops future renewals and your access continues until the end of the current billing period. Cancelling on its own does not automatically issue a refund outside the 30-day window.

4. After the 30 days

Outside the 30-day window we generally do not offer refunds for partially used billing periods, but we'll always consider reasonable requests — please contact us. Nothing in this policy limits any rights you have under the Australian Consumer Law or other applicable consumer protection laws.

5. Contact

Questions about a refund or charge? Email support@groomsync.com.au or see our Terms & Conditions.